Booking and Cancellation Policy For The Green Dragon Inn
Booking and cancellation policy For The Green Dragon Inn
1. Deposits
(a) Best (flexible) rate:
At the time of confirmation a non-refundable £50 deposit (per room per night) is required to assure the booking, unless the total amount is lower, in which case the full amount will be charged.
Bookings made within 48 hours of arrival, full pre-payment is taken at the time of booking. We accept payments made in Pounds Sterling.
(b) Special offers:
Full pre-payment is taken at the time of booking and is non-refundable and non-transferable – unless otherwise stated in the individual package and promotion.
(c) Meal arrangements:
If rates include dinner or an allowance towards dinner, there can be no refund for meals which are not taken by guests. Lunch cannot be taken in place of dinner.
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2. Amendments / Cancellation
(a) Best (flexible) rate:
Change of Date:
There is no charge if you wish to amend your booking, provided that you do so a minimum of 10 days prior to the arrival date. The deposit paid can be held until a new date is booked as long as the new date is no later then 6 months after the original date. Booking on the best (flexible) rate means that rates can change, therefore your new date may differ in price and charges may vary.
Cancellation:
Deposits you make are non-refundable, irrespective of circumstances, personal reasons or any justification. Your booking and commitment to this deposit sum and “non-refundable” term is confirmed on payment. However, if you cancel up to 10 days in advance, the accommodation can be re-booked and the deposit will be transferred, on one occasion. The re-booking and arrival must be made within 6 months of the date of the original stay. When re-booking, the tariff applicable is at the time of the revised stay.
If cancelling less than 10 days prior to arrival, your booking cannot be changed.
If cancelling within 48 hours of the date of arrival, the full rate of your stay is due in full. If this is a dining-inclusive or package rate the full sum is due.
However, you have the right to:
(i) accept the changed arrangements as notified; or
(ii) make alternative arrangements yourself; or
(iii) cancel your reservation and receive a full refund of any monies which you have paid to The Green Dragon Inn Hardraw in respect to your reservation (please note that we shall not be liable for any sums which you have paid to any persons in connection with your reservation). For the avoidance of doubt, we shall have no further liability to you for any changes or the cancellations of any stay with us.
Where the person(s) responsible for the booking are unable to fulfill their booking, the reservation remains their liability, even if replacement guests are found.
The Green Dragon Inn Hardraw cannot be held liable for transport, travel or local weather conditions under any circumstances.
For any unforeseen circumstances you are advised to take out appropriate travel insurance.
THESE TERMS ARE FIXED IRRESPECTIVE OF PERSONAL CIRCUMSTANCES
(b) Special Offers
Reservations made on a special offer rate are non-refundable and non-transferable.
For any unforeseen circumstances you are advised to take out appropriate travel insurance.
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3. VAT
VAT is included at the current prevailing rate unless otherwise stated.
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4. Final Payment
Payment for the balance of the cost for your booking should be made prior to departure. Credit facilities are not available, unless prior arrangement has been made with the Inn.
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5. Single Occupancy
Double rooms for single occupancy carry a supplement which is automatically included in the total room cost when checking availability.
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6. Children
Children aged 15 years and younger sharing a room with 2 full paying adults are charged a nightly supplement which includes the terms booked by the adults. All children’s evening meals, when booked on a Bed & Breakfast rate, dinner may be taken from our children’s menu or from the main menu and charged accordingly. Children in their own rooms, or in a Bunk Room bed are charged at the full rate.
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7. Dogs
Well behaved dogs are welcome in the properties. Dogs must not be left unattended in bedrooms. The Inn charges per dog, and an additional £10 per dog per night thereafter, with a maximum of two dogs per room. This must be notified at the time of booking. Please call the Inn to confirm its full policy regarding dogs in public area as there are strict rules in place regarding dogs.
NO OTHER ANIMALS ARE PERMITTED ON THE PREMISES WITHOUT PRIOR ARRANGEMENT IN WRITING
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8. Arrival and Departure Times
Bedrooms are usually available for occupation from 3pm on the day of arrival, and we request that rooms are vacated by 10am on the day of departure.
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9. Special Requirements
Please advise the Inn of any special dietary needs, other requirements or mobility issues you may have prior to arrival.
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10. Car Parking
Car parking is free. Parking at the Inn is at your own risk, this applies to the vehicle and its contents.
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11. Special Requests
Whilst every effort is made to fulfill your requests, unfortunately we cannot guarantee these and a failure to do so will not constitute a beach of contract.
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12. About Your Privacy
The Green Dragon Inn respects and values your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers or services.
We will only pass on information about you as an individual (as opposed to aggregate information) to third parties oversea that are contracted by ourselves to perform services requested by you.
Please see our Privacy Policy for further information.
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13. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.
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14. Your Booking
The contract for your stay is with The Green Dragon Inn at Hardraw. Registered in England No. 13313068
This Booking and cancellation policy For The Green Dragon Inn is governed by the laws of England and Wales.